This policy explains how B1NTIME LTD processes, ships, and delivers all customer orders. Our commitment is to provide a smooth, transparent, and reliable delivery experience from the moment you place your order to the moment it arrives.

1. Order Processing

We begin processing all orders within 1–2 business days, following the industry standard reflected in the reference policy.
Orders placed after our daily cut-off time or on weekends/public holidays will begin processing on the next business day.

Orders requiring special handling such as bulk quantities, customised preparation, or specialised finishes may require additional processing time. If extended timelines are expected, we will notify you in advance.

2. Shipping Methods & Delivery Times

UK Mainland Delivery

We offer standard delivery on all UK Mainland orders, consistent with the reference policy’s approach.
Remote areas or international destinations may incur additional charges, which will be clearly displayed at checkout.

3. International & Remote Shipping

Shipping rates vary for:

  • Channel Islands
  • Northern Ireland
  • Republic of Ireland
  • International destinations

Delivery times typically range from 5–20 business days, depending on location and customs clearance requirements.

Remote areas or PO Box addresses may require alternative courier arrangements. We will confirm this with you before dispatch.

4. Tracking & Order Confirmation

Once your order has been dispatched, you will receive:

  • A tracking number
  • Courier details

Please allow up to 24 hours for tracking information to activate, as noted in the reference policy

5. Damaged, Lost, or Delayed Items

We take great care in packaging and dispatching your items. However, if an issue occurs:

  • Inspect your parcel immediately upon arrival
  • Report any damage to both the courier and B1NTIME LTD within 48 hours, including photos
  • If tracking shows “delivered” but you have not received your parcel, contact us immediately

We will work with you and the courier to resolve the issue as quickly as possible.

6. Delivery Address & Customer Responsibility

Please ensure your delivery address is complete and accurate.
We cannot be held responsible for delays or additional costs caused by incorrect or incomplete addresses, consistent with the reference policy

If a parcel is returned to us due to an incorrect address, re-shipping fees will apply.

7. Custom Orders & Lead Times

Custom packaging, bulk orders, or specialised items may require extended lead times depending on complexity and volume.
We will confirm estimated dispatch times when your order is placed, following the practice outlined in the reference policy.

8. Cut-Off Times & Business Days

Orders placed before 12 PM GMT are processed the same business day.
Orders placed after 12 PM, or on weekends and holidays, will be processed on the next business day.

Packaging & Handling Policy

We take pride in ensuring your order is packaged securely and handled with care.

Packaging Standards

All items are packaged using:

  • Protective materials suitable for the product typetely upon arrival
  • Secure sealing to prevent damage during transit
  • Eco-friendly or recyclable materials where possible

We will work with you and the courier to resolve the issue as quickly as possible.

Handling Procedures

Our team follows strict handling guidelines:

  • Quality checks before dispatch
  • Careful packing to minimise movement during transit
  • Labelling according to courier requirements

B1NTIME LTD – Customer Service Guarantee

At B1NTIME LTD, every customer matters. We are committed to delivering exceptional service, reliable communication, and high-quality products with every order. From your first enquiry to the moment your package arrives, we guarantee:

  • Clear, timely communication
  • Honest pricing with no hidden fees
  • Professional support from a dedicated team
  • Fast resolution of concerns or issues
  • A customer experience built on trust, respect, and excellence

Your satisfaction is at the heart of everything we do. If something isn’t right, we will make it right.

Quality Assurance Policy

B1NTIME LTD is committed to maintaining the highest standards in product quality, packaging, and customer experience. Our quality assurance process includes:

1. Professional Production Standards

All products are manufactured using industry-approved materials, modern equipment, and skilled craftsmanship.

2. Multi-Stage Quality Checks

Every order undergoes:

  • Pre-production review
  • Mid-production inspection
  • Final quality check before dispatch

3. Accurate Printing & Finishing

We ensure colour accuracy, sharp printing, and clean finishing through professional printing methods and calibrated equipment.

4. Secure Packaging

All items are packaged to prevent damage during transit and maintain product integrity.

5. Continuous Improvement

We regularly review customer feedback, supplier performance, and production processes to improve our standards.

If a product does not meet the quality you expected, we will work with you to resolve the issue promptly.

Payment & Billing Policy

This policy explains how payments are processed and how we keep your information secure.

1. Accepted Payment Methods

We accept:

  • Visa
  • MasterCard
  • American Express
  • PayPal
  • Bank Transfer

2. Invoicing

Invoices are issued electronically after order confirmation.
All prices are listed in GBP unless otherwise stated.

3. Payment Security

We use secure, encrypted payment gateways to protect your financial information.
B1NTIME LTD does not store or access your card details at any time.

4. Payment Terms

Full payment is required before production begins unless otherwise agreed in writing.

5. Fraud Prevention

Suspicious or high-risk transactions may require additional verification.